iTWire – TradeWindow chooses Promapp

Software company TradeWindow has deployed Nintex Promapp to support its recent expansion and prepare for international growth.

Based in New Zealand TradeWindow produces digital solutions that deliver back-office productivity gains, connectivity with supply chain partners and supply chain visibility for exporters, importers, freight forwarders and customs brokers.

The company also has significant operations in Australia and Singapore, and its workforce has grown from five to more than 90 over the past three and a half years.

“When a business is growing rapidly, having well-documented processes is essential,” said Andrew Balgarnie, Chief Revenue Officer of TradeWindow.

“It brings clarity to all teams, especially with new staff, about how processes work and ensures clear lines of communication.”

“You can imagine the growth pressures we’ve been under during this time,” he said.

“People were pursuing a range of goals and operating in different ways. We knew this had to be resolved before we scaled up, which was when the decision was made to deploy Nintex Promapp.”

The project started at the end of 2021. Eight weeks later, the project was completed and the company was fully using the platform.

Promapp helped the company document its risks and processes, an essential part of preparing for a listing on the New Zealand Stock Exchange.

Other benefits include consistency across all sites and the elimination of a number of inefficiencies.

“Where teams are no longer caught up in administrative tasks, we’ve actually found that energy can be refocused to better serve our customers,” Balgarnie noted.

“With Nintex Promapp in place, we now have the platform that can help us achieve this goal.”


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