Jabra adds two new headphones to its product line
Audio, video and personal office solutions provider Jabra is adding two new headphones, the Jabra Engage 50 II and Engage 40, to its Engage range to enable digital contact centers to improve the customer experience.
Power and clarity with the Jabra Engage 50 II
The Jabra Engage 50 II uses advanced algorithms to create beamforming capture of users’ voices and analyzes background noise. Jabra claims its three-microphone system exceeds Microsoft’s Premium Microphone standards for Open Office with its ability to suppress up to 36 decibels of noise.
The Engage 50 II headset also introduces an adjustable, audible SmartRinger feature that alerts the user to incoming calls even when not wearing the headset. It sits on a detachable link controller with a volume wheel designed to sit on the desk next to the keyboard to give no-look access to all controls.
Comfort and intelligence with the Jabra Engage 40
The Jabra Engage 40 headset is lightweight with engineered angled ear cushions and a maze-like pattern inside each ear cup to relieve pressure.
Its built-in hearing protection, dual microphones, noise-isolating ear cups and speakerphone technology optimize every word spoken. Engage 40 also features an in-line control unit allowing agents to handle calls at lightning speed with programmable buttons.
Bring new levels of transparency to call center operations
Jabra Engage 50 II and Engage 40 act as sensors providing critical data on audio quality and talk performance.
Both headsets provide data via Jabra’s SDK and can be accessed through pre-built integrations such as Nectar, Operata and Virsae or Jabra’s free Engage+ desktop app, which assesses whether background noise, microphone position and voice quality are good before a call.
During the call, he helps correct any issues and provides conversation guidance and wraps up each session with an after-call report. The application is unobtrusive, easy to use and can be easily deployed via the Microsoft Windows Installer (MSI) file, providing agents with the right support to improve customer satisfaction.
“Over the years, contact centers have undergone a significant transformation with the shift to digital platforms and hybrid working methods. Agents rely on technology more than ever to do their jobs effectively. That’s why we’ve doubled down on our research and development to produce solutions that are smart, comfortable and durable companions for contact centers,” said Jabra’s senior vice president for contact center solutions. Anders Hvelplund.
Both headsets work with major contact center platforms and are Microsoft Teams certified.
Jabra Engage 40 – USB-C UC Mono – MSRP $299
Jabra Engage 40 – USB-A MS Stereo – MSRP $319
Jabra Engage 50 ii – USB-C UC Mono – MSRP $379
Jabra Engage 50 ii – USB-A MS Stereo – MSRP $399
This first appeared in the CommsWire subscription newsletter on September 19, 2022.
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