Online shopping at the top of the list

Online shopping at the top of the list

Consumers complain to the DES help center

Victims present evidence to show that they were deceived after pre-ordering surfskates on Facebook in March. (Photo: Arnun Chonmahatrakool)

The Ministry of the Digital Economy and Society (DES) reports that 48,513 complaints about computer problems have been lodged with the ministry’s help center in the past 11 months.

DES deputy minister Newin Chorchaithip said on Sunday that among those complaints, 33,080 were about online shopping issues faced by consumers, a half increase from the same period last year.

He said the rest of the complaints forwarded to the help center included 10,658 about illegal websites, 2,798 questions about online activity, 1,588 reporting cyber threats and 389 asking for clarification of the ICT law. The period concerned was from January to November.

“The ministry resolved 80% of more than 10,000 complaints about online shopping issues,” he said.

Mr Newin said that 4,772 online shopping complaints were filed last month alone.

They involved scams while shopping online and concerns about poor quality products that differed from the description in online advertising.

Most of the products were fashion items, housewares, computer gadgets, food and drink, and car accessories.

Meanwhile, police arrested five men for operating online gambling during a raid on a condo in Bangkok’s Bang Khen neighborhood on Saturday evening, police said on Sunday.

Lt. Col. Pol Chaikrit Pho-a, deputy commander of the Metropolitan Police Bureau’s Patrol and Special Operations Division, said the raid followed reports that a website for online gambling was being operated from the Premio Fresco condominium complex on Ram Intra Road in the Anusawari sub-district. by Bang Khen.

During the descent of rooms 54/86 and 54/112, which served as an office for the management of the website, the police arrested five men identified only as Terdkiat or Terd, 28, Ratchanon or Ton, 26, Pattaratorn or Ter, 25 years old, Yanwuut. or Nite, 26, and Anusorn or Tam, 26.

Police seized six computers, 10 monitors, three Wi-Fi routers and eight cell phones as evidence of illegal online gambling.

Mr Terdkiat, one of the five, said they were hired by a man called Kla, whose real name and surname were not known, for 13,000 to 18,000 baht per month to operate the system. and providing cash deposit and withdrawal services to some 2,000 customers.

He said the operation had 20 million baht per month in circulation and generated around 2 million baht in profit per month.

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